Have a question? Check out our FAQs for quick answers on:
1. Orders & Tracking
Q: How can I place an order?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track your package on our Order Tracking Page.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes, contact us at support@todrt.com within 12 hours of placing your order.
2. Shipping & Delivery
Q: How long does shipping take?
A: We offer different shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free Shipping: Available on orders over $50
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: What should I do if my order is delayed or lost?
A: If your order hasn’t arrived within the estimated delivery time, please contact us at support@todrt.com, and we’ll assist you.
3. Returns & Refunds
Q: Can I return a product if I’m not satisfied?
A: Yes! We offer 30-day returns on most items. Products must be unused and in original packaging.
Q: How do I request a return?
A: Contact our customer support at support@todrt.com with your order number and reason for return. We’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.
Q: Are there items that cannot be returned?
A: Yes. For hygiene reasons, personal care products (such as opened skincare items) may not be eligible for returns. Check our Return Policy for details.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and major credit cards.
Q: Is my payment information secure?
A: Absolutely! Our checkout process is SSL-encrypted, ensuring your personal and payment information is fully protected.
Q: Do you offer payment plans or Buy Now, Pay Later options?
A: Currently, we do not offer installment payments, but we’re working on adding this feature soon!
5. Products & Ingredients
Q: Are your products safe for all skin types?
A: Yes! Our products are carefully selected to suit various skin types, but we recommend checking ingredient lists or consulting a dermatologist if you have sensitive skin.
Q: Do you sell cruelty-free or vegan products?
A: Many of our products are cruelty-free and vegan-friendly. Look for specific labels in product descriptions.
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions and benefits. If you need personalized recommendations, contact us at support@todrt.com.
6. Promotions & Discounts
Q: Do you offer first-time customer discounts?
A: Yes! Enjoy 10% OFF your first order with code WELCOME10 at checkout.
Q: How can I stay updated on promotions?
A: Subscribe to our newsletter and follow us on social media for exclusive deals and new arrivals.
Q: Can I use multiple discount codes on one order?
A: No, only one discount code can be used per order.
7. Contact & Customer Support
Q: How can I contact customer support?
A: You can reach us via conact.
Q: What are your customer support hours?
A: Our team is available Monday–Friday, 9 AM – 6 PM (EST).
Visit our FAQs page for more details.